Frequently asked questions

For a chance to send a delicious Cadbury chocolate bar to someone special, you will need to scan one of our QR codes which can be found on posters popping up all over the country. This will take you through to our Secret Santa Postal Service where you will be shown if there is a bar in stock ready for you to send. If there is, you will be taken through steps to send your Secret Santa chocolate bar by our wonderful Cadbury postman.

You can choose from a range of Cadbury chocolate bars, including our original Cadbury Dairy Milk bar (110g), and our Oreo (120g), Caramel (120g), Wholenut (120g), Fruit and Nut (110g) and Plant (90g) bars. We also have a seasonal product available from our winter range, our Cadbury Dairy Milk Winter Wonderland bar (100g). All allergens are clearly labelled on the website so Secret Santa senders know which bars are nuts-free and which bars are vegan.

We're delighted to be offering a limited number of free bars this year, and everyone has the opportunity to send one, subject to availability.

We're excited to announce the Cadbury Secret Santa will run from the 14th November to 24th December so keep an eye out for a poster near you.

Anyone aged 18 or over with an email address in the Republic of Ireland can send a free chocolate bar secretly to someone special in the Republic of Ireland.

Your Secret Santa gift will be sent within two working days but unfortunately we can't guarantee a delivery date. Please allow up to 2 weeks for arrival, longer during busy periods.

Yes Cadbury Secret Santa Postal Service is free of charge (both the chocolate and postage is covered).

This means that when you scanned the QR code, our Postal Service had reached its maximum number of free chocolate bars for that day! Our postman is currently stocking up on more bars, so keep your eyes peeled for another poster and scan a QR code again soon to have another go - this can either be the same screen as the one you used previously or a different one.

This year, our Secret Santa service is more widely available than ever before and will be popping up across the country. Keep your eyes peeled!

Here's are some tips and tricks when scanning our QR code:

Open the Camera app from the Home Screen, Control Centre or Lock Screen. Select the rear-facing camera. Hold your device so that the QR code appears in the viewfinder in the Camera app. Your device will recognise the QR code and display a notification. Tap the notification to open the link associated with the QR code.

On your compatible Android phone or tablet, open the built-in camera app. Point the camera at the QR code. Tap the banner that appears on your Android phone or tablet. Follow the instructions on the screen to finish signing in.

If you still aren't having any luck please also check that your phone is compatible and up to date with the latest software. Please make sure you are also connected to mobile data or wifi.

Oh dear! Please check the tips and tricks above on how to scan a QR code. If this still isn't working please follow the ‘contact us' link on the website but make sure you have a picture of the site you are trying to scan and location of where you tried to scan the QR code.

Every Secret Santa sender has 10 minutes to complete their form. If you ran out of time, don't worry, try again next time you see a QR code on one of our Secret Santa posters. Here's some tips to make sure you complete the form in time:
Have your recipient's address at the ready to save time
Keep an eye out for the 5 minute minute reminder which lets you know when half your time is up

To make sure as many people as possible can get involved with Cadbury Secret Santa, we are running a prize draw for anyone who wasn't able to send a chocolate bar from one of our posters. By entering the prize draw, you have the chance to win one of 100 free bars, so you can still send chocolate secretly to someone special. We'll announce the winners by email on the 5th January 2023 and you'll have two weeks to claim your prize.

Don't worry! All data will be destroyed once your Secret Santa order has been fulfilled, unless you have opted in to receive marketing communications from us. See for full T&Cs.